farmers french provincial kitchens

Warranty & Service

7 Year “Structural” Warranty

FARMERS products are manufactured to exacting quality standards to ensure the best possible serviceability.FARMERS source materials of the very highest quality and for these reasons, we are able to offer a LIMITED SEVEN (7) YEAR WARRANTY.

FARMERS products have a slight patina and are hand finished. Your order is created individually with its own unique character. Because FARMERS products are manufactured using natural timber there will be a natural mellowing of colour with time.

FARMERS guarantee the highest quality workmanship in the construction of our doors, drawers and mouldings for SEVEN (7) YEARS.

NOTE:All items must be kept “clean” and “dry” at all times, to avoid a warranty claim rejection.

Who is covered by this warranty?

This warranty applies only to the original purchaser of the FARMERS products.

What is covered under this warranty?

This warranty is extended only to the following components of the FARMERS system from the date of purchase.

  • Doors
  • Drawers
  • Panels
  • Mouldings
  • Rails & Kick faces

Other products, such as carcasses, worktops, appliances, hinges, runners, sinks & taps etc are not covered by this warranty but may be covered by a separate manufacturer’s warranty. Please contact your kitchen construction company for details.

What is NOT covered by this warranty?

  • This warranty does NOT cover products that are used for commercial use.
  • This warranty does NOT cover products that have been removed from their original location or have been reinstalled or reconfigured.
  • This warranty does NOT extend to products that have been; stored or installed incorrectly, used inappropriately, abused, altered, cleaned with the wrong cleaning methods or cleaning products, exposed to excessive heat or sunlight.
  • This warranty does NOT cover cuts or scratches, or damage caused by impacts, accidents, and normal wear and tear.
  • This warranty does NOT cover water infiltration or damage caused by same.
  • This warranty does NOT cover incidental labour cost for removal and replacement of defective products.
  • This warranty does NOT cover consequential or incidental damages.
  • This warranty does NOT cover freight costs to Farmers factory for repair
  • This warranty does NOT include removal or installation of drawers, doors or panels if necessary.

How long does the coverage last?

This warranty remains in force for SEVEN (7) YEARS from the date of purchase. Coverage terminates if the original purchaser sells or otherwise transfers the product, or removes the product from its original location or reinstalls or reconfigures the product.

What will FARMERS do to correct the problem?

FARMERS will examine the product, and if, after examination FARMERS determines that your claim is covered under this warranty FARMERS will, in its sole discretion, either repair or replace the defective product with the same or, if the item is no longer available, a comparable product.

How do I get the service?

Contact your kitchen construction company to make a claim under this warranty or email info@farmersdoors.com Please retain your sales receipt for proof of purchase

Disclaimer!

The Farmers Doors Brand was built from our ability to provide quality and timeless timber joinery.

Our doors are Handmade from beautiful Australian sourced Hoop Pine and American White Oak veneer. Our signature Five-piece Doors (and multi-panel joinery) are constructed in a traditional way by adding stiles and rails to create the profile, allowing for expansion of the product due to climate variations throughout the year. Therefore join lines are an essential Farmers Standard with a variable acceptance for said join lines. Farmers does not consider an open joint line a defect or a quality issue.

Farmers prides itself on the extensive product research we continue to undertake to better the end product. While our unique paint finish has endured rigorous, heat; freeze; stain; and hard wearing testing; if not maintained using Farmers Care and Cleaning guidelines we cannot guarantee a break down in the finish over time. https://www.farmersdoors.com/cleaning-maintenance/

Farmers use specialized additives to their paint finishes to ensure longevity however all finishes are vulnerable to slight discoloration due to airborne particles such as cooking, grilling, smoke, fireplaces, candles and more. Prolonged exposure to natural or artificial light and/or moisture may alter the finish color as well. Natural Timber has also been known to oxidize over time under the paint finish causing a slight mellowing effect.

Touch up or replacement items completed after installation may not result in an exact match due to discoloration.

While Farmers products are constructed with brand new materials, our Traditional profiles requested in a Signature OR Solid colour will receive a delicate “stressing” which is Farmers way of mimicking the natural wear and aging by highlighting the effects of character that occurs with traditional timber joinery.

Although we have a system to ensure “stressing” is relatively uniform, it is important to understand that no single piece can be exactly duplicated by this inherently beautiful craft, the process of stressing every piece is truly unique. There will be slight variations between pieces which is inherent in the process and is the beauty of the art of stressing; that has been performed for thousands of years, both naturally & handmade.

Farmers Signature colours are a two component process made up of a Dulux base colour and a beautiful Patina mist which is delicately hand sanded back to enhance the natural timber grain and provide a vintage feel together with a slight rub through here and there.

The Patina will highlight the above mentioned “stressing” to showcase this unique technique. Farmers has a light, medium and heavy Patina, if the original signed sample is not received by Farmers, we cannot guarantee the Patina and Rub through level can be duplicated due to the slight weight variances in those hand sanding. No item is exactly the same, this is the beauty of Farmers. We Hand make our doors, providing ‘one of a kind’ and truly unique cabinetry.

General and basic characteristics within wood species are consistent; however, there are many variables in growth and appearance resulting from the local soil and climate conditions that occur naturally. Hence, the wider the growth range; the greater the variance in many of the natural characteristics of harvested timber. As a result, these natural variations can appear throughout your cabinetry, even within the same panel. Mineral streaks can appear as streaks of black, green, red or white, even though we hand pick our veneer leaf’s we cannot avoid such beauty.

Grain patterns can vary from a light grain to an irregular or “curly” grain. These variations are very attractive, occur naturally, and are considered a desired effect. It is important to understand the timber used to create your completed joinery project may have a different appearance to those of a small sample or a different project. This is part of what makes your choice in Farmers; truly a unique and natural product, especially when you choose a stained finish that highly exhibits the natural grain in the timber.

Farmers offers the option to purchase a sample door in your desired Solid colour, Signature two tone finish and a number of specially formulated Farmers Stains. It needs to be noted that samples and final projects alike will be manufactured as close to the requested/ approved finish as possible.

Requested Solid formulated colour samples can appear slightly different to that of a Paint Manufacturers swatch sample, being our base material is timber and theirs is paper together with the different in gloss levels and our 2pac Waterborne paint system.

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